I'm so sorry for not posting since Monday. Two weeks ago, we switched to a new cable/internet company so the guys in the house could get some new cable stations. It was also to be more stable/faster internet. Unfortunately, the service (including our home phone and even my mobile) has not been stable for 12 days now. However, I'm hopeful today. They have us up for 24 hours under test mode, and a district manager is here supervising all techs. Have you heard the traditional song, The 12 Days of Christmas? Here's my version:
12 days of no service
11 one to two hour phone calls to tech support
10 minutes to visit, says one tech. He never showed.
9 on site technician visits
8 on times my son hasn't been able to get on Facebook or YouTube
7 times 3 equals the number of times I've gone somewhere to get access
6 times we've explained the entire problem to someone here
5 times for outside, 5 for inside of techs blaming the other side
4 times 4 tweeting social media tech
3 times they responded with no result
2 days I said "tell them to take it out and give me back cable"
1 district manager who is committed to solving it no matter what!
One thing I've learned from this--all the excuses (even valid ones) don't matter. All it takes to make a difference is someone committed to making it happen. For us, we can have all kinds of reasons a student isn't learning. Many of those are valid and true. But a committed, persistent teacher/principal can make a difference, even if you don't see immediate results.